the couch hits the road soon and all is revealed...

my couch is going back to the factory soon...i received an e.mail from the UA factory manager dude nd they're gonna come and get it...i have a bad feeling about this though...
also, it was revealed to me today-literally minutes ago, who 'honey i'm home' is...i was a little surprised....

here's the e.mail....it would seem they're covering their asses....i already bent over a couple fo times this last week, i may be doing it again soon....

...............

RE: Order 10026 22Nov06
Plant P/U Jan 10/07

Greetings Garnet

Thanks for the pictures. Jan 15 and Jan 20/2007

The pictures provided Jan 15:
with regards to variations of the fold/closure of the arm
meeting the back, it doesn't look correct.
The one arm actual shows more shadow, but even
allowing for the shadow from the light streaming across from
one side of it, it still doesn't look right.

As for your inquiry in the same email, with regards to cushion
firmness. This is the most often asked question once a new
sofa is delivered, with regards to the firmness of the seat cushions.

The seat cushions are brand new, (that new car feel) and will soften with use.
You have the correct seat fill as ordered (#2HR medium foam). Allow time for
cushions to soften with use, I would suggest it's to early for you to consider
making any changes to the fill. Remember, the older cushions on the
"other couch" were most likely firmer when you first received the sofa.

The plant has asked for the sofa back so we can do a proper assessment
and make the correction to were the arm meets the back.

Pictures via email Jan 20/07:
The plant will also look at these other issues/concerns when sofa is
at the plant, but, I can tell you from my own experience with wool,
that what you are seeing along the front rail of sofa, along the
back/top piping line as well as on the seat cushions, is not uncommon
with wool coverings.
Wool has a natural stretch, and what you're seeing is common with wool as
well as some other textiles.
We have floor models in our showroom that look the same, this is not
considered a defect or flaw.

Also, you have a light source, looks like (intense) natural lighting
that is streaming only from one side, along the sofa length. You may
have noticed in lower light, or flatter light, you don't notice all
the variations in the wool & slight shadows.

Once sofa is at plant, all your concerns will be reviewed. Pictures have
gone to the plant. It's rare we have any UA product come back, so it will
get lots of attention!

Can you let me know when we could arrange to have the sofa picked up.
Sorry if this is an inconvenience for you. We want to make it right.
Perhaps, if you are going away (winter holiday) we could arrange to
have it in the plant while you are away.

Please let me know best day.
The delivery/pick up service will require a 4 hour window
on the day you choose. They can pick up Monday through Saturdays.
We cannot arrange any specific time of day.
Attached is information with regards to deliveries, but same for
a pick up from a residence.

Thanks
Regards
Chris
--
Christopher (Chris) Storey
Manager - Upholstery Arts

...................