(really) lost in transit.

below is a transcript of a few e.mails exchanged today with the mexican postal service, regarding a package i sent home from oaxaca...(i've cut out some of the bullshit because they always added the contact info afterwards etc...)
.........

hello.

i was enquiring about a package i had sent from oaxaca city to point roberts washington, usa on nov. 23, 2010 and was sent an e.mail asking for more information about the package.
i was told it would take between 7 and ten days. i tried the tracking number, EE70508275 1MX, and it only shows that i dropped it off and when but there is no information regarding the shipment otherwise. ie: if it has left mexico, where it may be, etc.

if i could get some information that would be great.

thanks so much

garnet

………….

Dear Garnet Harry.
Thank you in advance for having been in contact with mail from Mexico through this medium.
Regarding your query I comment the following information:

The only status in the system of the day 23/11/2010 Deposit Customer Care Center to Public Oaxaca, Oax., in order to provide more information ask me to provide your shipping destination and provide a time delivery.

Please note that for any doubt, request clarification or information about services and / or products of Mexico postal account, you can consult the website of Mexico www.correosdemexico.gob.mx post or write to the email account contacto@correosdemexico.gob.mx

Is available through the number of our Call Center at 01800701 45 00 toll-free from anywhere in Mexico, at a time of 8:00 to 20:00 hrs., Monday through Friday and on Saturdays from 9:00 to 15:00 hrs., where we will gladly assist you and answer your questions.
Without further ado, I am at your service, but first take this opportunity to send a cordial greeting.
Sincerely,
Escarlet Lozada Rodriguez
Mexico Post

In case of any doubt or clarification provided him with Ticket number: 35624

Please note this email is sent from one direction only to notice, which accepts no input notifications PLEASE DO NOT REPLY to this message.
If you request another query kindly request you create a new mail address appending contacto@correosdemexico.gob.mx your ticket number.

…………..

Unfortunately I am the sender. I mailed some things home because I thought it would easier...

Garnet

………….

Dear. Garnet Timothy Harry

Thank you in advance for having been in contact with mail from
Mexico through this medium.
Regarding your query I comment the following information:

likewise, I ask him to provide the source destination to provide
more information about your shipment, as the last day status is
23/11/1910 intention Center to the public plaza Juarez Oaxaca customer
deposit, And provide more information

Without further ado, I am at your service, but first take this
opportunity to send a cordial greeting.
Sincerely,
Mauricio Navarro
Mexico Post

…………

i sent a package nov. 23, 2010 and have just tracked it and it only says it was sent, not where it may be now. can you help me track it?
thanks very much.

the tracking number is : EE705082751MX

garnet harry

………..

Unfortunately we have no other source of information portal only Post Mexico, so I suggest you go to the postal administration where he made the deposit, with your phone number and request a written complaint, this will allow you to indicate the exact location ship out and the reason it has not been delivered.

……………..

I sent the parcel to

145 tyee drive
Point Roberts, washington
98281
USA

The package was sent to myself, garnet Harry

………

likewise, I ask him to provide the source destination to provide
more information about your shipment, as the last day status is
23/11/1910 intention Center to the public plaza Juarez Oaxaca customer
deposit, And provide more information

I would suggest that you contact the sender so that he can make
the claim in Mexico because you are not in the possibility of haverla in
mexico

………….

i'm not sure you are reading my e.mails...

I AM THE SENDER!

I AM IN CANADA.

garnet

………..

unfortunately we only care to clients and we are not allowed to
carry out actions to contact the post of mexico portal to submit your
complaint has avenged the Internet in the option register your claim.

………

so having a tracking number is a complete waste of time since no one can
actually track it. Pure genius.

It makes no sense at all that you give tracking numbers but can't
actually track a package.

Thanks for losing my package.

Garnet

……….

You only can make the claim in the origin post office.

Please note that for any doubt, request clarification or information about services and products to Mexico Postal account, you can consult the website of Mexico www.correosdemexico.gob.mx post or write to the email account contacto@correosdemexico.gob.mx It is available through the number of our Call Center 01 800 701 45 00 toll-free from anywhere in Mexico, at a time of 8:00 to 20:00 hrs., Monday through Friday, and on Saturdays from 9:00 to 15:00 hrs., where we will gladly help and answer your questions

before the end he mentioned that for future reference in the post of Mexico is the ticket number: 35624

Without further ado, I remain at your disposal, but first take this opportunity to send a cordial greeting.

Atte.

Marco Antonio

………

So I understand that you don't speak or write English very well, and that's what I expected but, this is very frustrating. My package has been lost in your mail system and you are unable to help me. Tracking numbers seem to not matter at all.

……..

Estimado (a) Timothy Harry

De antemano le agradezco el haberse puesto en contacto con correos de México a través de este medio.

Respecto a su consulta de información le comento lo siguiente:

Para realizar su reclamación es necesario que acuda a la administración postal donde realizo el envió o en dado caso esperar la llegada del mismo.

………

thank you for the answer in spanish...it really did me no good at all.

garnet

………

You’re welcome!!!

We can’t do this processed.

Please note that for any doubt, request clarification or information about services and products to Mexico Postal account, you can consult the website of Mexico www.correosdemexico.gob.mx post or write to the email account contacto@correosdemexico.gob.mx It is available through the number of our Call Center 01 800 701 45 00 toll-free from anywhere in Mexico, at a time of 8:00 to 20:00 hrs., Monday through Friday, and on Saturdays from 9:00 to 15:00 hrs., where we will gladly help and answer your questions

before the end he mentioned that for future reference in the post of Mexico is the ticket number: 35911

Without further ado, I remain at your disposal, but first take this opportunity to send a cordial greeting.

Atte.

Marco Antonio

…………

i was joking when i said thank-you.

you've been no help at all.

garnet